For ages 21+ — Responsible Gaming

tk999a's commitment to responsible gaming

Entertainment is enjoyable only when it is controlled. Set your limits, stay aware, and enjoy safely.

Why is responsible gaming important?

tk999a believes that online gaming is a form of entertainment — not a way to earn money. Our main goal is to provide a safe and enjoyable experience for players across Bangladesh. However, in some cases gaming can turn into an addiction, which can have a negative impact on personal and family life.

This page will show you how to monitor your own gaming habits, set limits when needed, and seek help. On our platform you will find powerful tools such as deposit limits, self-exclusion, and time-out — all under your control.

Remember: gambling can be addictive. For ages 21 and above only. Never bet more than you can afford.

21+

Age verification is mandatory

tk999a is open only to individuals aged 21 or above. Age is verified at the time of account registration, and accounts belonging to minors are closed immediately.

  • Age verified with national ID
  • Zero tolerance for minors
  • Parental control tools available

Your protection tools

tk999a gives you these powerful tools to take control of your gaming experience.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. If you reach this limit, the system will automatically block further deposits.

Daily limit Weekly limit

Time-Out Break

You can temporarily suspend your account for any period from 24 hours up to 6 weeks. Once the break period ends, you can reactivate it yourself.

Temporary suspension Self-controlled

Self-Exclusion

If you feel that gaming is getting out of your control, you can apply for a self-exclusion lasting from 6 months up to 5 years.

6 months+ Permanent option

Reality Check

Pop-up notifications at set intervals will let you know how long you have been playing and how much you have won or lost — helping you stay aware.

Time tracker Live statistics

Account Lock

Lock your account instantly. This tool can also be used in cases of suspicious activity or unauthorised access. Contact support to unlock.

Instant protection Security

24/7 Support

Our Bangla-speaking support team is available around the clock. Contact us via live chat for any issue — we will help without judgement.

Support in Bangla 24 hours

How to activate protection tools

1

Log in to your account

Access your tk999a account and go to the "Account Settings" or "Profile" menu.

2

Go to the "Responsible Gaming" section

Inside settings, find the "Responsible Gaming" tab. You will find all protection tools here.

3

Choose your preferred tool

Select whichever you need — deposit limit, time-out, or self-exclusion — and fill in the relevant details.

4

Confirm

Once you confirm your selection, the change will take effect immediately. In the case of self-exclusion, it cannot be cancelled within 24 hours.

5

Get help from support

If you have any issues, contact us in Bangla via 24/7 live chat.

Recognise the signs of addiction

Ask yourself the questions below. If more than one answer is "yes", it is time to seek help.

  • Do you place more bets to try to recover money you have lost?
  • Do you feel restless or angry when you try to stop gaming?
  • Are you hiding your gaming from family or friends?
  • Are you gaming at the expense of work, studies, or relationships?
  • Are you borrowing money to play in order to pay bills or debts?
  • Do you need to place larger bets each time to feel excitement?
  • Has it become difficult to control the time and money you spend on gaming?

Be brave: seeking help is not a sign of weakness — it is proof of courage. Our support team is by your side without judgement.

Build healthy gaming habits

Following these simple rules will keep gaming enjoyable at all times.

Set a budget

Decide how much you are willing to spend before you play, and never go beyond that limit.

Set a time limit

Allocate a fixed amount of time for gaming each day. Set an alarm so you do not go over.

Treat it as entertainment

Do not think of gaming as a source of income. It is simply entertainment, like going to the cinema or watching sport.

Accept your losses

Do not place more bets to try to recover lost money. Every loss is a normal part of the game.

Remember — never play in these situations

  • With borrowed money
  • When under stress or feeling depressed
  • Under the influence of drugs or alcohol
  • Driven by the urge to recover lost money
  • With money set aside for family essentials
  • If you are under age

Need help? We are here for you

A gaming problem is a health issue, not a character flaw. If you are concerned about yourself or a loved one, tk999a's support team can communicate in Bangla and will help you with complete confidentiality.

Our support team can help you with the following:

  • Setting up deposit limits and time-outs
  • Processing self-exclusion applications
  • Account information and transaction history
  • Connecting you with professional support organisations
  • Requests to permanently close your account

Speak with us directly

Our specialist team is at your service 7 days a week, 24 hours a day.

Live Chat — in Bangla
The fastest way to get immediate assistance
Email support
Hours of service
24/7 — every day of the year
Completely confidential
Your information and conversations are completely secure

Common questions

Answers to the most frequently asked questions about responsible gaming.

Yes. After activating self-exclusion, any remaining balance in your account can be withdrawn through the normal withdrawal process. The minimum withdrawal amount is ৳1,000 and processing is usually completed within 1 hour.

Yes, a request to lower your deposit limit takes effect immediately. However, increasing a limit is only possible after a 24–48 hour precautionary delay — this is intentional, to prevent impulsive decisions from raising your limit.

Active bonuses on your account are paused during a time-out. Once the time-out ends, your bonuses will be reactivated. However, in the case of self-exclusion, any expired bonuses may be cancelled.

Use the "Account Lock" tool immediately. Then change your password and enable two-factor authentication. If any unauthorised transactions have occurred, notify us straight away via live chat or by emailing [email protected].

No. Even after the self-exclusion period ends, your account will not reopen automatically. You will need to consciously contact the support team and request reactivation. This rule is in place for your own protection.

Yes. From the "Transaction History" and "Gaming History" sections in your account settings, you can view full details of all bets, wins, losses, deposits, and withdrawals at any time. This information helps you stay aware of your own habits.

Enjoy responsibly

You know your limits and the tools are ready — now enjoy your entertainment safely. Whatever the issue, we are always here for you.

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